Refund and returns policy overview:

Refund and returns are an option If the product you receive does not fully satisfy you, we ask that you contact us within 10 days of receiving your purchase to initiate the return process. Our refund and returns policy extend for 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

You must return the item unused and in the same condition as when you received it to be eligible for refund and returns. It must also be in the original packaging.

Non-returnable items:

• Downloadable media products.

To complete your return, we require a receipt or proof of purchase.

In certain situations, we grant only a partial refund:

• Book with obvious signs of use
• If you damage an item, alter its original condition, or remove parts for reasons unrelated to our error, we will not accept it for return.
• We do not accept items returned more than 30 days after delivery.

Refund:

Once we receive and inspect your return, we will email you to confirm that we have received your item. We will also notify you of the approval or rejection of your refund.

If we approve your return, we will process your refund and automatically apply the credit to your credit card or original method of payment within a certain number of days.

Late or missing refund:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as they may take some time to officially post your refund.

Next contact your bank. Credit card companies often take time to process and post refunds.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@reduxlineberryfactorycart.com

Sale Items:

We only refund regular-priced items, while sale items are not eligible for refunds. If an item is defective or damaged, we will replace it. If you need to exchange it for the same item, send us an email at admin@reduxlineberryfactorycart.com

Shipping Returns:

To return your product, mail your product to attention: Wayne Walker addressed to the following:

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of return shipping from it.

Depending on where you live, the time it may take for your exchanged product to reach you varies between 3 and 7 days depending on USPS delivery schedule. You will be notified by email along with a tracking ID code when your product ships.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@reduxlineberryfactorycart.com for questions related to refund and return.